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Over $90 Million Traded
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BTC/CAD : 655.00 LTC/CAD : 8.19 BTC/LTC : 79.00
DailyWeekly DailyWeekly DailyWeekly
High 660.00 CAD 670.00 CAD 8.98 CAD 9.20 CAD 87.44 LTC 111.00 LTC
Low 636.01 CAD 625.55 CAD 8.19 CAD 7.00 CAD 79.00 LTC 71.50 LTC
Vol 56.714 BTC 664.839 BTC 30.523 LTC 3081.534 LTC 0.081 BTC 7.180 BTC

Latest News: New Withdrawal Option: Prepaid Mastercard!

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Frequently Asked Questions

  1. General
  2. Depositing to VirtEx
  3. Withdrawing from VirtEx
  4. Trading and Fees

Important Notes

  • If your account has more than one failure on an EFT (either direct deposit or direct withdrawal) for any reason, each incident of failure will result in a $10 fee being charged to your account. This fee covers our fees associated with rejection on invalid banking information and NSF charges.

General

  1. I'm new to Bitcoin and VirtEx where can I get started?
  2. What is VirtEx?
  3. Why should I trust VirtEx?
  4. How did you start?
  5. What are the details of your site security?
  6. Why do I have to keep reactivating the same browser?
  7. How do I Deposit and Withdraw with VirtEx?
  8. What is Level 1 and Level 2 verification?
  9. Are you licensed or regulated to operate a Bitcoin exchange?
  10. How do you determine the deposit and withdraw limits for your methods?
  11. Do I need my own Bitcoin Wallet and are my Bitcoins safe in VirtEx?
  12. Are my Canadian dollars safe in VirtEx?
  13. Do you have DDOS and hacking protection?
  14. Why do you only accept accounts from Canadian Citizens, do you have plans to change this?
  15. Will you allow the trading of additional digital currencies?
  16. Do you have an API?
  17. Do you have merchant shopping cart plug-ins?
  18. Can I short on CaVirtEx?
  19. Why is the reset password link not working?
  20. When I deposit to VirtEx, do you automatically convert it?
  21. Do you have plans to allow me to change my timezone?
  22. Can you explain the processing wait times?
  23. Why do I need to confirm my bank account and what does it entail?

I'm new to Bitcoin and VirtEx where can I get started?

Please read this FAQ and/or go to our youtube channel by clicking here where you will find getting started guides and many other videos on the basics of VirtEx, trading and Bitcoin. Please also note one of the most important links on our site open trades, which will show you a live view of all buyers and sellers of Bitcoins.

What is VirtEx?

VirtEx stands for Virtual Exchange. We are Canada's first Bitcoin trading market that allows you to buy and sell Bitcoins with Canadian Dollars. We are continuously researching new fund transfer options for faster, easier deposits, and withdrawals with minimal fees. We hold and verify funds before orders are allowed to be placed. If you see an order to buy or sell Bitcoins on our site, you can be assured that the funds have been verified and you can accept to buy or sell at the price and quantities specified.

Why should I trust VirtEx?

Click here and you will be taken to the Why Trust VirtEx info page.

How did you start?

Before VirtEx, most Bitcoin trading in Canada was through the Internet Relay Chat(IRC) network. People in chat channels would buy and sell from each other and have to trust each other to deliver either the BTC or the CAD. The users would then rate each other on how the transaction went (similar to ebay ratings).

This is a very time consuming process, involving tech-savy individuals that know how to use IRC, as well as register with the IRC gribble bot to establish a web of trust rating. The two founders of VirtEx have IRC nicknames Grady2000 and virtex. We have both performed numerous buy and sell transactions on Freenode IRC network in the channels #bitcoin-cad and #bitcoin-otc. We are both registered with the Web Of Trust (WOT) gribble bot. See bitcoin OTC for more information.

After many transactions and the frustration of finding buyers and sellers through IRC, we decided to start VirtEx. We wanted to leverage our technical expertise and business billing infrastructure to get up and running quickly. We launched the site in beta on June 8th, 2011. Currently, VirtEx operates under a registered Alberta corporation in Canada and can be reached by phone or IRC. Our goal is to become the trusted source for Canadian Bitcoin transactions, comply with Canadian regulations, and continue to earn the trust of the Bitcoin community.

What are the details of your site security?

  • SSL Encrpytion: All communication between you and our website is encrypted and protected in the same way as your online banking activities. This type of encryption is the worldwide trusted standard for secure transmission of information. HTTPS Wikipedia
  • Browser identification: An identification token from your browser is registered with VirtEx to prevent unauthorized browsers from using your account. This token is sent to your e-mail address, an attacker would need to know your VirtEx username and password as well as your e-mail address and password to compromise your account.
  • 2 Factor Authentication: You can use a smartphone app such as google authenticator to generate a security token required for login.
  • No MD5s here: The MD5 hashing algorithm is known to be weak for storing password hashes. We do not use MD5 to hash your password. Nor will we be using something equivalently insecure. Even if our database was stolen, the attackers would need to decrypt your password hash.
  • Hourly Backups: We send encrypted backups of our entire database and live wallet keys off site to backup locations on standby. If needed, we can also rollback our database, this allows us to cancel suspicious trading activity and do our best to restore accounts and fund balances to the values prior to any attacks and resume operations with minimal downtime.
  • SQL injection: Our systems have been programmed to prevent SQL injections.
  • Outage action plan: In the unlikely event of any outage or attack, we will remain in contact with you via your registered e-mail address on your VirtEx account and provide a new web address for continued operations if required. Our cold storage policy will ensure that the majority of your funds will be safe and available when we resume operations.
  • Trusted people and limit groups: Our admin is handled by trusted people who have been with us from the beginning. We use cold storage and admin layers to limit large transactions as well as multi-signature systems that require 4 people in separate cities to authorize large withdrawals.
  • Regular Security Auditing: A third party security firm regularly audits and tests our code for vulnerabilities as well as keeping up to date on the new security threats. This auditing team works with our developers implementing hot fixes and patches as necessary.

Why do I have to keep reactivating the same browser?

If your browser clears cookies when you close it, it will remove a cookie necessary for identification. Many browsers allow you to set this feature on or off. Try disabling the feature to fix the issue. Try using a different browser if you are still experiencing problems and be sure that the browser your e-mail client opens is the same one as you using to initially log in. Press log-in from the newly opened browser and not from the first one you tried to log in with.

How do I Deposit and Withdraw with VirtEx?

Please click on the Deposit and Withdraw headings here or at the top of the page.

What is Level 1 and Level 2 verification?

In order to create barriers for money laundering and other abusive uses of our system as well as to comply with government regulations, we perform a type of due diligence known as KYC (know your customer) compliance for customers choosing to use payment methods shown here.

When logged into your account go to the account verification link and submit the documents

Are you licensed or regulated to operate a Bitcoin exchange?

Bitcoin is not officially recognized by the Canadian government as a currency, stock or any type of good that has value however since the exchange of Canadian dollars occurs for Bitcoins, it is the exchange operator's responsibility to ensure that all money handling laws and regulations are obeyed on the Canadian dollar side of the transaction. For the Bitcoin side, VirtEx is proactive in maintaining legal advice, working with politicians as well as seeking out established brokers in Canada to determine the future of Canadian Bitcoin Exchange. We have the ambitious long term plan to work with the Canadian government to form the first regulatory framework for Canadian Bitcoin exchange.

How do you determine the deposit and withdraw limits for your methods?

Our limits are based on internal risk models and relevant national and provincial legislation.

Do I need my own Bitcoin Wallet and are my Bitcoins safe in VirtEx?

We use cold storage for the majority of our clients Bitcoins, click here and read point 6. You do not need your own wallet, you can use your VirtEx account to send and receive Bitcoins however we do recommend that you download your own wallet from www.bitcoin.org and manage your own Bitcoin security. For cold storage solutions we recommend Bitcoin Armory found on the list at Bitcoin.org. Be warned that there are malware wallets. Always refer to Bitcoin.org, the developers and the forums before downloading any third party Bitcoin application.

Are my Canadian dollars safe in VirtEx?

Yes, we hold them in Canadian banks.

Do you have DDOS and hacking protection?

Yes we use www.cloudflare.com to protect our site; they act as the middleman between the internet and our site. They will block any malicious attacks while letting the non-malicious traffic through to our site.

Why do you only accept accounts from Canadian Citizens? Do you have plans to change this?

Due to the uncertain regulatory environment we are only servicing Canadian Citizens at this time. We do have plans to expand but it is a low priority and we have no time estimates.

Will you allow the trading of additional digital currencies?

Our exchange software is capable of handling similar digital currencies and we are interested in offering more.

Do you have an API?

Yes, we have publicly available API feeds at the following links:

Note: Currency pair parameters required are: BTCCAD, LTCCAD, BTCLTC

We also have a trading API available. However, as a safeguard against malicious use, it is not publicly available. VirtEx will release its API on a case by case basis, upon approval by our customer service team. To inquire about our API, please submit a ticket http://support.cavirtex.com and provide details on intended use.

For an overview of the functionality of the API please refer to the API Documentation.

Do you have merchant shopping cart plug-ins?

Yes. To find out more about our shopping cart plugins and our other merchant services, please login to your Virtex account and fill out our Merchant Application.

Can I short on CaVirtEx?

No not now, however this feature is in development.

Why is the reset password link not working?

The email field is case-sensitive.

When I deposit to VirtEx, do you automatically convert it?

No. We are a true exchange where you must buy or sell once you have made your deposit, press the Open Trades link and you will see the live prices for buyers and sellers of Bitcoins. Goto our youtube channel and watch a video on how to trade.

Do you have plans to allow me to change my timezone?

Yes it is planned of an upcoming release.

Can you explain the processing wait times?

For Deposits:
The first business day is considered the day you make the payment, however, sometimes you will miss your bank's cutoff time for when your bank actually sends to us. Each bank has different cutoff times and processing delays; please call your bank to ask when those are depending on your payment method. In best case scenario let's assume you made a bill payment early today at 8:00AM your time, well before your bank's cutoff time of 10:00AM, your bank would then send that bill payment to our bank in the nightly batch and we would receive it the next business day, our processing team would see this deposit as approved and credit your account on the second business day. If you made your payment late today or in the evening, your bank would count that payment towards tomorrow evening's batch send to us and we won't get it until the day after. This is why the processing time for bill payments is shown as 2-3 business days. For direct withdraw, the situation is more complex. Let's assume it's Monday and you meet our cutoff time of 9AM; we will send the request to the bank the same day, the bank then counts this as business day number one. The funds may actually be withdrawn from your account late on Monday, but the bank must send us clearance of these funds, and the best case scenario on when that can happen is end of day Wednesday (third business day). In the case of wire transfer, if your bank actually sends the wire on the first day and we receive it on the first day, you will then be credited the end of the second business day.

For Withdrawals:
In the case of Direct Deposit to your bank account, if you meet our cutoff of 9AM daily and submit your request before then, the best case scenario is that the money will arrive in your account late in the evening on the same business day; this is largely dependent on the bank you are withdrawing to.

Why do I need to confirm my bank account and what does it entail?

Confirming that you have access to your bank account in order to perform deposits or withdrawals from it protects your bank accounts from fraudulent activity.

In order to confirm your account, we perform two micro-deposits of a few cents. You then tell us how much we deposited into the account to prove that you have access to the account. Once you’ve told us, we consider your account confirmed.

If you remove an account and want to re-add it later, you will have to confirm the account again before using it with VirtEx. You can only have one confirmed account at a time.

Depositing to VirtEx

  1. How do I make a deposit?
  2. Why can't I pay by Credit Card or Paypal?
  3. Can I send you an e-mail money transfer?
  4. Why am I being charged a fee by my Bitcoin wallet when trying to send Bitcoins? I thought sending Bitcoins was free?
  5. My VirtEx wallet address changed and I sent to the old address! Will you still get my deposit?
  6. I have 6 confirmations on my BTC send to my VirtEx account, why are they not appearing?
  7. When will my deposit show up in my account?

How do I make a deposit?

First press Deposit to learn about our deposit methods, you can also go to our youtube channel to watch getting started videos.

Can I send you an e-mail money transfer?

No, we cannot accept or send e-mail money transfers and we warn you that accepting EMT's for private sales can be reversed and should not be considered secured funds if you do not know the sender.

Why am I being charged a fee by my Bitcoin wallet when trying to send Bitcoins? I thought sending Bitcoins was free?

Some wallets force you to pay a fee but it is optional, if you do not pay a fee your Bitcoin transaction will be low priority and take longer to send. The Bitcoin network fee at this time is 0.0005 BTC, a very small amount that goes to the miners that secure our network and speeds up your transaction, it is your choice if you want to pay it.

My VirtEx wallet address changed and I sent to the old address! Will you still get my deposit?

This is normal wallet behavior. Yes, the previous address is still valid and you may continue to send to it (eg. set your bitmining receiving address here). This behavior is by design to make your transactions more anonymous. See here for reference.

I have 6 confirmations on my BTC send to my VirtEx account, why are they not appearing

Please try logging in and out for the coins to appear. In rare cases you may have to wait up to 20 minutes after the 6 confirmations for the coins to appear.

When will my deposit show up in my account?

For EFT's: the funds will NOT appear in your account the day that your bank account is debited. This is due to a clearing period that is bank imposed where they hold the funds 1-4 days before releasing them to us.

For Online bill payments:they are faster then EFT's, but just like EFT's the bank does impose a holding period before the funds are released to us therefore your VirtEx account will NOT be credited the same day you make the bill payment.

Please note that deposits initiated in the afternoon are likely to enter business day #1 the following business day morning. e.g. Deposit initiated Friday at 4pm – Monday is the 1st of 3 business days required for processing.

As per our deposit page all processing times shown.

Withdraw from VirtEx

  1. I just withdrew BTC from VirtEx and have been waiting hours for my transaction to appear in my personal wallet! Is my transaction lost?
  2. Where can I see a record of all my withdrawals?
  3. I WITHDREW TO THE WRONG ADDRESS PLEASE HELP!
  4. What is the benefit of getting a prepaid debit card with VirtEx?
  5. This card program is in Beta, what does that mean?
  6. What are the daily and overall limits for my prepaid debit card?
  7. Where will this card work?
  8. How do I get a prepaid debit card?
  9. How long does it take for the card to be mailed, can I rush the delivery?
  10. I have received my card in the mail, now what do I do?
  11. What are the fees associated with using my prepaid debit card?
  12. How are the fees charged?
  13. What happens if I lose my card or it gets stolen?
  14. Can I move money back to my VirtEx account from my debit card?
  15. Can I change the PIN for my card?
  16. Am I required to be verified to get a card?
  17. What information is required on the Cardholder Agreement?
  18. How long will it take to activate my card?
  19. How long does it take to load my activated card?
  20. What is Two Factor Authentication (2FA)

I just withdrew BTC from VirtEx and have been waiting hours for my transaction to appear in my personal wallet! Is my transaction lost?

Most BTC withdrawals will instantly appear as unconfirmed receipts in your personal wallet. In rare cases, Bitcoin transactions have been reported to take up to 24 hours to appear in the user's personal wallet. These delays are due to the Bitcoin network.

These situation are rare and our beyond our control. VirtEx does keep a record of all transactions and can show the sending address in the BTC transaction audit trail if needed. In all such cases, users have always received their withdrawn Bitcoins. To our knowledge, not a single withdrawal has gone missing to date. We advise all users to pay extra close attention to the copy and paste of their BTC address and to visually verify their address prior to withdrawing.

Where can I see a record of all my withdrawals?

Transaction history when logged into your account.

I WITHDREW TO THE WRONG ADDRESS PLEASE HELP!

There is absolutely nothing we can do, if this transaction shows up in your Transaction history as being sent, this means we sent the Bitcoins and have the publicly viewable transaction id to prove it. Bitcoin transactions are NOT REVERSIBLE, be extra careful when withdrawing and be sure it is to a Bitcoin address that you own or trust!

What is the benefit of getting a prepaid debit card with VirtEx?

You will be able to sell your BTC for CAD and then be able to use the CAD funds in two ways: 1) Withdraw cash at an ATM or 2) Make a purchase at POS terminals. It is also the fastest way to withdraw CAD from your VirtEx account to this debit card and no bank account is required!

This card program is in Beta, what does that mean?

In the interest of launching this new withdraw method quickly to our users; we have announced the Beta release of these prepaid debit cards which involves human administration to load the cards and low limits. We are working toward increasing the card and load limits as well as make the withdrawal of CAD to the card automated and instant 24/7 the moment you press confirm! Beta is expected to be complete within a couple of months.

What are the daily and overall limits for my prepaid debit card?

Once your card is activated, you can make a prepaid debit request at any time and you will be charged $1.50 for every $500 withdrawn. This will appear on your debit card statement as a fee deducted after the card is loaded.

During Beta, the daily limit for withdraw to your card is $1000 in 2 x $500 transactions. The overall card limit is $3000, we will not be able to load funds to your card if the balance exceeds $3000. We are working to get both the card limit and withdrawal limit increased as we establish more history with our banking partners.

Where will this card work?

These prepaid debit cards will work at most ATMs in North America and many POS terminals. They will even work in some international ATMs!

How do I get a prepaid debit card?

You must be a Canadian citizen and have a form of ID listed in question 16, after you upload this ID on the withdraw CAD page, submit a Withdraw CAD request for Prepaid debit. If this is your first request, our administrative team will mail you a prepaid card package which includes a non-activated card, PIN number, instructions for activation, blank cardholder agreement and the terms and conditions for card use.

How long does it take for the card to be mailed, can I rush the delivery?

The card will, by default, be mailed via Canada Post regular mail delivery. This could take up to 10 business days depending on where the card is being mailed to. For delivery by Canada Xpresspost (1-2 business days) the fee is an additional $30. For Xpresspost delivery only, please submit a ticket under the prepaid debit category. Xpresspost requests must be received by 8AM (MST) every Monday and Wednesday to make it out that same day. You will be emailed your tracking number once sent. The card will be mailed to the address you have listed on your account, please ensure that address is correct (https://www.cavirtex.com/chmailing)

I have received my card in the mail, now what do I do?

Step 1. Complete and sign page 1 of the attached cardholder agreement. All information must be completed or we will not be able to activate and load your card. Scan or take a photo of page 1 of the agreement and upload the file through the secure document upload section at the bottom of our account verification page under category ""Other (receipts, documents, etc)" at https://www.cavirtex.com/account_verification.

Step 2. Update your occupation at the top of the account verification page when logged into your VirtEx account. The occupation must be completed in order for us to activate and load your card.

Step 3. Once you have updated and submitted your information, please submit a ticket under the "Prepaid debit" category, making the subject "Card Activation Documents Complete". The ticket must be submitted with the same email address linked to your VirtEx account. We will then proceed to activate and load the card. Once loaded we will reply and close your ticket.

What are the fees associated with using my prepaid debit card?

Debit cards are now free! No fees will apply until the card is activated. The following table outlines the other fees charged associated with the loading and use of your card. Please note that some bank machines may charge an additional fee, set by the machine you are using, in addition to the fees listed below. Online statement and balance inquiry is included with your card for FREE, we advise you to use online banking for real time balance and statement inquiries.

CURRENT FEES & PROGRAM DETAILS
Card Activation: $0.00 Advance Limit Added (Card Load)(2): $1.50 Deactivation: $3.00
Canadian ATM Cash Advance: $2.00 Can. Debit Card Funds Transfer: $1.50 Can. Requested Transaction Decline: $0.50
U.S. ATM Cash Advance: $3.15 U.S. Debit Card Funds Transfer: $2.25 U.S. Requested Trans. Decline: $1.80
International ATM Cash Advance: $7.65 Inter. Debit Card Funds Transfer: $7.65 Inter. Requested Trans. Decline: $4.05
Balance Inquiry: $1.75 IVR Balance Inquiry: $0.75 % Fee On All International Trans: 2.5%
Statement Fee: $0.00 Live Telephone Customer Service (CSR): $2.50 Negative Balance (Overdraft)(4): N/A
Monthly Fee: Prepaid Debit Card(3): $2.00 Monthly Fee: Dormant Account(3): $3.00

Once your card is activated, you can make a prepaid debit request at any time and you will be charged $1.50 for every $500 withdrawn(beta limits).

How are the fees charged?

The initial $10 fee to order and have a card mailed to you is charged directly to your VirtEx account. Please ensure when you make your first prepaid debit withdraw CAD request that you leave at least $10 in your account to cover the cost of ordering the card. The fees listed in the table above are charged directly to your card balance and will appear on your debit card statement. An additional fee may be charged for cash withdraws by the ATM you are using, these fees will be deducted from your card balance and are set at the discretion of the bank administering the machine.

What happens if I lose my card or it gets stolen?

If your card is lost or stolen, submit a ticket on our website immediately. We may be able to cancel the card for you and transfer those funds to a new card in your name. Any new card request is subject to the initial $10 fee. An additional administrative fee will be charged for this service.

Can I move money back to my VirtEx account from my debit card?

No. Once funds are withdrawn to your debit card they cannot be transferred back into your VirtEx account. You may only fund your VirtEx account by depositing CAD via our existing methods.

Can I change the PIN for my card?

No. You will receive a PIN for your card, you must memorize it and use only that PIN. PINs cannot be changed. If you lose or forget your PIN, it cannot be recovered.

Am I required to be verified to get a card?

If you are Level 1 or Level 2 verified you are automatically approved for the card however Level 1 or Level 2 verification is not required to receive a card; In our beta state we do not have a “Prepaid Verified” status, in order to comply with the prepaid cardholder agreement, we do require you upload one piece of ID (colour scan or photo of the front and back of the document) through the "Other" category in the document upload section near the bottom of that page. You do NOT require a bank account to have a prepaid card with VirtEx!

Accepted ID types for prepaid debit card application include the following document types. This list does not apply to the cash or online verification procedure, only to the prepaid debit application.

  • Drivers License, Canadian Passport, Certificate Canadian Citizenship, Permanent Resident Card, Secure Certificate of Indian Status (SCIS), Certificate of Naturalization, Birth Certificate, Canada Social Insurance Number, Canada Old Age Security Card, Canada Aboriginal Status Card, Provincial Health Care Card, Visa Permit, Alberta Identification Card, Manitoba Identification Card, Saskatchewan Identification Card, BCID Cards, Service New Brunswick Card, Nova Scotia Identification Card, PE Identification Card, NWT General Identification Card (GIC), PAL - Possession and Acquisition License, FAC - Firearms Acquisition Certificates, NDI29 - National Defence Canadian Forces Identification Card, Nunavut General Identification Card (GIC), Ontario Photo Card, Yukon General Identification Card, BC Services Card, BC Identity Card.

What information is required on the Cardholder Agreement?

The cardholder agreement requires your name, phone number, address, occupation, birthdate, mother's maiden name and email. If you are not willing to provide all this information on the form we WILL NOT activate your card so you should not order a card as there are no returns on cards mailed to users or re-imbursements of the $10 fee to mail a card.

How long will it take to activate my card?

Once you submit your completed cardholder agreement, our team will work (in order of application received) to activate and load cards. Our goal is to complete this daily; however, depending on the volume of requests we receive for prepaid debit cards, this could take more than 1 business day.

How long does it take to load my activated card?

Loading of the card will be easy. Simply create a withdraw CAD request for prepaid debit before noon (MST) and we load your funds the same business day during Beta with plans for 24/7 real-time loading coming soon! Requests submitted after 12:00 PM (MST) or on a weekend or evening will be processed the next business day.

What is Two Factor Authentication (2FA)

Two-factor authentication (2FA) provides an added level of security for your funds. By enabling 2FA on VirtEx you will be required to enter in both your password and a cycling code from your smartphone to log into your account. For more information on 2FA in general see http://en.wikipedia.org/wiki/2FA.

Because of the nature of cryptocurrencies, we require that all customers of VirtEx use 2FA after their cryptocurrency balance has reached a certain amount. This helps secure your funds in the event your system is compromised. If you wish to enable 2FA right away, you may do so at any time and we strongly recommend that you do.

2FA is not strictly enforced on all accounts to encourage bitcoin adoption.

Trading and Fees

  1. What are your trading fees?
  2. How do I trade on VirtEx?
  3. How does the ticker report volumes?
  4. Can you explain the Amount field in Open Trades?
  5. Do you have measures in place to prevent micro trade and api abuse?

What are your trading fees?

Click here to view our transaction fees.

How do I place a trade with VirtEx?

We are a true exchange with buy and sell prices that can change every second, the Open Trades shown on the top of our home page will always show you a live view of our current prices. You can go to our YouTube channel to watch our trading video.

  1. Sign-up for a Virtex Account
  2. Make a deposit of Canadian dollars or Bitcoins, read Deposit and Withdraw

Once the funds are in your account:

  • Step 1: Press Open Trades
  • Step 2: Look at the top highlighted row with the best buying or selling price, make note of the Amount available and the Value
  • Step 3: Press the trade link in the upper right
  • Step 4: Enter the amount of BTC you want to buy or sell
  • Step 5: Leave the CAD/BTC price field as is if you want the best market price. If you change this price your order will be shown in the Open Trades screen and will wait to get filled, you may get a better price by waiting.
  • Step 6: Submit the order and press Confirm
  • Step 7: Look at your BTC and CAD balance change in the upper right of the screen, if you bought BTC you can withdraw them right away from Withdraw BTC
  • Step 8: If you see an amount in Escrow it is because your trade did not completely fill, you can cancel your trade from "My open trades" to get your funds out of escrow and into your Balance and try submitting a trade again, go to Open Trades to make sure the quantity you are buying or selling is available.

If you want to get filled on buy orders enter a higher Max CAD/BTC than what is shown on the trading screen, our exchange software will always fill you at the best prices. For example if you want to buy 100 BTC at the price of $20.00 and there is only 1 BTC available at that price, you can enter a higher price of $21.00 in Max CAD/BTC on the trade order and our exchange will fill your 1st BTC at $20.00 and the other 99 at the best prices we can find up to and not exceeding $21.00. This same logic holds true for selling and entering a lower price than market.

How does the ticker report volumes?

Daily means the last rolling 24 hour period, the same hold true for weekly, it is the last 7 days.

Can you explain the Amount field in Open Trades?

The first number shows how many BTC are remaining for buy or sell at the price specified, the second number is the total amount of the original order. For example if you see 5.0000/7.0000 on the Buying BTC site this means that originally someone wanted to buy 7.0000 BTC at the price shown and a seller sold them 2 BTC resulting in a partial fill with 5 remaining BTC still wanting to buy at the price specified. The value you see is the current remaining price multiplied by the price.

Do you have measures in place to prevent micro trade and api abuse?

Yes, we limit amounts and frequency of trades.

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