|BTC/CAD : 677.00||LTC/CAD : 16.60||BTC/LTC : 39.95|
|High||699.50 CAD||722.15 CAD||17.74 CAD||19.75 CAD||39.95 LTC||45.45 LTC|
|Low||675.00 CAD||613.26 CAD||16.51 CAD||14.25 CAD||37.70 LTC||36.73 LTC|
|Vol||147.393 BTC||1805.113 BTC||281.932 LTC||2768.248 LTC||1.922 BTC||46.882 BTC|
Latest News: BTC and LTC withdraw known issues
Please read this FAQ and/or go to our youtube channel by clicking here where you will find getting started guides and many other videos on the basics of VirtEx, trading and Bitcoin. Please also note one of the most important links on our site open trades, which will show you a live view of all buyers and sellers of Bitcoins.
VirtEx stands for Virtual Exchange. We are Canada's first Bitcoin trading market that allows you to buy and sell Bitcoins with Canadian Dollars. We are continuously researching new fund transfer options for faster, easier deposits, and withdrawals with minimal fees. We hold and verify funds before orders are allowed to be placed. If you see an order to buy or sell Bitcoins on our site, you can be assured that the funds have been verified and you can accept to buy or sell at the price and quantities specified.
Click here and you will be taken to the Why Trust VirtEx info page.
Before VirtEx, most Bitcoin trading in Canada was through the Internet Relay Chat(IRC) network. People in chat channels would buy and sell from each other and have to trust each other to deliver either the BTC or the CAD. The users would then rate each other on how the transaction went (similar to ebay ratings).
This is a very time consuming process, involving tech-savy individuals that know how to use IRC, as well as register with the IRC gribble bot to establish a web of trust rating. The two founders of VirtEx have IRC nicknames Grady2000 and virtex. We have both performed numerous buy and sell transactions on Freenode IRC network in the channels #bitcoin-cad and #bitcoin-otc. We are both registered with the Web Of Trust (WOT) gribble bot. See bitcoin OTC for more information.
After many transactions and the frustration of finding buyers and sellers through IRC, we decided to start VirtEx. We wanted to leverage our technical expertise and business billing infrastructure to get up and running quickly. We launched the site in beta on June 8th, 2011. Currently, VirtEx operates under a registered Alberta corporation in Canada and can be reached by phone or IRC. Our goal is to become the trusted source for Canadian Bitcoin transactions, comply with Canadian regulations, and continue to earn the trust of the Bitcoin community.
If your browser clears cookies when you close it, it will remove a cookie necessary for identification. Many browsers allow you to set this feature on or off. Try disabling the feature to fix the issue. Try using a different browser if you are still experiencing problems and be sure that the browser your e-mail client opens is the same one as you using to initially log in. Press log-in from the newly opened browser and not from the first one you tried to log in with.
In order to create barriers for money laundering and other abusive uses of our system as well as to comply with government regulations, we perform a type of due diligence known as KYC (know your customer) compliance for customers choosing to use payment methods shown here.
When logged into your account go to the account verification link and submit the documents
Bitcoin is not officially recognized by the Canadian government as a currency, stock or any type of good that has value however since the exchange of Canadian dollars occurs for Bitcoins, it is the exchange operator's responsibility to ensure that all money handling laws and regulations are obeyed on the Canadian dollar side of the transaction. For the Bitcoin side, VirtEx is proactive in maintaining legal advice, working with politicians as well as seeking out established brokers in Canada to determine the future of Canadian Bitcoin Exchange. We have the ambitious long term plan to work with the Canadian government to form the first regulatory framework for Canadian Bitcoin exchange.
Our limits are based on internal risk models and relevant national and provincial legislation.
We use cold storage for the majority of our clients Bitcoins, click here and read point 6. You do not need your own wallet, you can use your VirtEx account to send and receive Bitcoins however we do recommend that you download your own wallet from www.bitcoin.org and manage your own Bitcoin security. For cold storage solutions we recommend Bitcoin Armory found on the list at Bitcoin.org. Be warned that there are malware wallets. Always refer to Bitcoin.org, the developers and the forums before downloading any third party Bitcoin application.
Yes, we hold them in Canadian banks.
Yes we use www.cloudflare.com to protect our site; they act as the middleman between the internet and our site. They will block any malicious attacks while letting the non-malicious traffic through to our site.
Due to the uncertain regulatory environment we are only servicing Canadian Citizens at this time. We do have plans to expand but it is a low priority and we have no time estimates.
Our exchange software is capable of handling similar digital currencies and we are interested in offering more.
Yes, however, as a safeguard against malicious use, it is not publicly available. VirtEx will consider releasing its API on a case by case basis. To inquire about our API, please submit a ticket http://support.cavirtex.com and provide details on intended use.
Yes. To find out more about our shopping cart plugins and our other merchant services, please login to your Virtex account and fill out our Merchant Application.
No not now, however this feature is in development.
The email field is case-sensitive.
No. We are a true exchange where you must buy or sell once you have made your deposit, press the Open Trades link and you will see the live prices for buyers and sellers of Bitcoins. Goto our youtube channel and watch a video on how to trade.
Yes it is planned of an upcoming release.
The first business day is considered the day you make the payment, however, sometimes you will miss your bank's cutoff time for when your bank actually sends to us. Each bank has different cutoff times and processing delays; please call your bank to ask when those are depending on your payment method. In best case scenario let's assume you made a bill payment early today at 8:00AM your time, well before your bank's cutoff time of 10:00AM, your bank would then send that bill payment to our bank in the nightly batch and we would receive it the next business day, our processing team would see this deposit as approved and credit your account on the second business day. If you made your payment late today or in the evening, your bank would count that payment towards tomorrow evening's batch send to us and we won't get it until the day after. This is why the processing time for bill payments is shown as 2-3 business days. For direct withdraw, the situation is more complex. Let's assume it's Monday and you meet our cutoff time of 9AM; we will send the request to the bank the same day, the bank then counts this as business day number one. The funds may actually be withdrawn from your account late on Monday, but the bank must send us clearance of these funds, and the best case scenario on when that can happen is end of day Wednesday (third business day). In the case of wire transfer, if your bank actually sends the wire on the first day and we receive it on the first day, you will then be credited the end of the second business day.
In the case of Direct Deposit to your bank account, if you meet our cutoff of 9AM daily and submit your request before then, the best case scenario is that the money will arrive in your account late in the evening on the same business day; this is largely dependent on the bank you are withdrawing to.
No, we cannot accept or send e-mail money transfers and we warn you that accepting EMT's for private sales can be reversed and should not be considered secured funds if you do not know the sender.
Some wallets force you to pay a fee but it is optional, if you do not pay a fee your Bitcoin transaction will be low priority and take longer to send. The Bitcoin network fee at this time is 0.0005 BTC, a very small amount that goes to the miners that secure our network and speeds up your transaction, it is your choice if you want to pay it.
This is normal wallet behavior. Yes, the previous address is still valid and you may continue to send to it (eg. set your bitmining receiving address here). This behavior is by design to make your transactions more anonymous. See here for reference.
Please try logging in and out for the coins to appear. In rare cases you may have to wait up to 20 minutes after the 6 confirmations for the coins to appear.
For EFT's: the funds will NOT appear in your account the day that your bank account is debited. This is due to a clearing period that is bank imposed where they hold the funds 1-4 days before releasing them to us.
For Online bill payments:they are faster then EFT's, but just like EFT's the bank does impose a holding period before the funds are released to us therefore your VirtEx account will NOT be credited the same day you make the bill payment.
Please note that deposits initiated in the afternoon are likely to enter business day #1 the following business day morning. e.g. Deposit initiated Friday at 4pm – Monday is the 1st of 3 business days required for processing.
As per our deposit page all processing times shown.
Most BTC withdrawals will instantly appear as unconfirmed receipts in your personal wallet. In rare cases, Bitcoin transactions have been reported to take up to 24 hours to appear in the user's personal wallet. These delays are due to the Bitcoin network.
These situation are rare and our beyond our control. VirtEx does keep a record of all transactions and can show the sending address in the BTC transaction audit trail if needed. In all such cases, users have always received their withdrawn Bitcoins. To our knowledge, not a single withdrawal has gone missing to date. We advise all users to pay extra close attention to the copy and paste of their BTC address and to visually verify their address prior to withdrawing.
Transaction history when logged into your account.
There is absolutely nothing we can do, if this transaction shows up in your Transaction history as being sent, this means we sent the Bitcoins and have the publicly viewable transaction id to prove it. Bitcoin transactions are NOT REVERSIBLE, be extra careful when withdrawing and be sure it is to a Bitcoin address that you own or trust!
You will be able to sell your BTC for CAD and then be able to use the CAD funds in two ways: 1) Withdraw cash at an ATM or 2) Make a purchase at POS terminals. It is also the fastest way to withdraw CAD from your VirtEx account to this debit card and no bank account is required!
In the interest of launching this new withdraw method quickly to our users; we have announced the Beta release of these prepaid debit cards which involves human administration to load the cards and low limits. We are working toward increasing the card and load limits as well as make the withdrawal of CAD to the card automated and instant 24/7 the moment you press confirm! Beta is expected to be complete within a couple of months.
Once your card is activated, you can make a prepaid debit request at any time and you will be charged $1.50 for every $500 withdrawn. This will appear on your debit card statement as a fee deducted after the card is loaded.
During Beta, the daily limit for withdraw to your card is $1000 in 2 x $500 transactions. The overall card limit is $3000, we will not be able to load funds to your card if the balance exceeds $3000. We are working to get both the card limit and withdrawal limit increased as we establish more history with our banking partners.
These prepaid debit cards will work at most ATMs in North America and many POS terminals. They will even work in some international ATMs!
You must be a Canadian citizen and have a form of ID listed in question 16, after you upload this ID on the withdraw CAD page, submit a Withdraw CAD request for Prepaid debit. If this is your first request, our administrative team will mail you a prepaid card package which includes a non-activated card, PIN number, instructions for activation, blank cardholder agreement and the terms and conditions for card use.
Please ensure you leave at least $10 in your VirtEx account to cover the initial card fee, otherwise, your initial transaction will be rejected to make the $10 available for the fee after which you can submit a new withdrawal request.
The card will, by default, be mailed via Canada Post regular mail delivery. This could take up to 10 business days depending on where the card is being mailed to. For delivery by Canada Xpresspost (1-2 business days) the fee is an additional $30. For Xpresspost delivery only, please submit a ticket under the prepaid debit category. Xpresspost requests must be received by 8AM (MST) every Monday and Wednesday to make it out that same day. You will be emailed your tracking number once sent. The card will be mailed to the address you have listed on your account, please ensure that address is correct (https://www.cavirtex.com/chmailing)
Step 1. Complete and sign page 1 of the attached cardholder agreement. All information must be completed or we will not be able to activate and load your card. Scan or take a photo of page 1 of the agreement and upload the file through the secure document upload section at the bottom of our account verification page under category ""Other (receipts, documents, etc)" at https://www.cavirtex.com/account_verification.
Step 2. Update your occupation at the top of the account verification page when logged into your VirtEx account. The occupation must be completed in order for us to activate and load your card.
Step 3. Once you have updated and submitted your information, please submit a ticket under the "Prepaid debit" category, making the subject "Card Activation Documents Complete". The ticket must be submitted with the same email address linked to your VirtEx account. We will then proceed to activate and load the card. Once loaded we will reply and close your ticket.
There is a one-time fee of $10 to have the card mailed to you. The following table outlines the other fees charged associated with the loading and use of your card. Please note that some bank machines may charge an additional fee, set by the machine you are using, in addition to the fees listed below. Online statement and balance inquiry is included with your card for FREE, we advise you to use online banking for real time balance and statement inquiries.
|CURRENT FEES & PROGRAM DETAILS|
|Card Activation: $0.00||Advance Limit Added (Card Load)(2): $1.50||Deactivation: $3.00|
|Canadian ATM Cash Advance: $2.00||Can. Debit Card Funds Transfer: $1.50||Can. Requested Transaction Decline: $0.50|
|U.S. ATM Cash Advance: $3.15||U.S. Debit Card Funds Transfer: $2.25||U.S. Requested Trans. Decline: $1.80|
|International ATM Cash Advance: $7.65||Inter. Debit Card Funds Transfer: $7.65||Inter. Requested Trans. Decline: $4.05|
|Balance Inquiry: $1.75||IVR Balance Inquiry: $0.75||% Fee On All International Trans: 2.5%|
|Statement Fee: $0.00||Live Telephone Customer Service (CSR): $2.50||Negative Balance (Overdraft)(4): N/A|
|Monthly Fee: Prepaid Debit Card(3): $2.00||Monthly Fee: Dormant Account(3): $3.00|
Once your card is activated, you can make a prepaid debit request at any time and you will be charged $1.50 for every $500 withdrawn(beta limits).
The initial $10 fee to order and have a card mailed to you is charged directly to your VirtEx account. Please ensure when you make your first prepaid debit withdraw CAD request that you leave at least $10 in your account to cover the cost of ordering the card. The fees listed in the table above are charged directly to your card balance and will appear on your debit card statement. An additional fee may be charged for cash withdraws by the ATM you are using, these fees will be deducted from your card balance and are set at the discretion of the bank administering the machine.
If your card is lost or stolen, submit a ticket on our website immediately. We may be able to cancel the card for you and transfer those funds to a new card in your name. Any new card request is subject to the initial $10 fee. An additional administrative fee will be charged for this service.
No. Once funds are withdrawn to your debit card they cannot be transferred back into your VirtEx account. You may only fund your VirtEx account by depositing CAD via our existing methods.
No. You will receive a PIN for your card, you must memorize it and use only that PIN. PINs cannot be changed. If you lose or forget your PIN, it cannot be recovered.
If you are Level 1 or Level 2 verified you are automatically approved for the card however Level 1 or Level 2 verification is not required to receive a card; In our beta state we do not have a “Prepaid Verified” status, in order to comply with the prepaid cardholder agreement, we do require you upload one piece of ID (colour scan or photo of the front and back of the document) through the "Other" category in the document upload section near the bottom of that page. You do NOT require a bank account to have a prepaid card with VirtEx!
Accepted ID types for prepaid debit card application include the following document types. This list does not apply to the cash or online verification procedure, only to the prepaid debit application.
The cardholder agreement requires your name, phone number, address, occupation, birthdate, mother's maiden name and email. If you are not willing to provide all this information on the form we WILL NOT activate your card so you should not order a card as there are no returns on cards mailed to users or re-imbursements of the $10 fee to mail a card.
Once you submit your completed cardholder agreement, our team will work (in order of application received) to activate and load cards. Our goal is to complete this daily; however, depending on the volume of requests we receive for prepaid debit cards, this could take more than 1 business day.
Loading of the card will be easy. Simply create a withdraw CAD request for prepaid debit before noon (MST) and we load your funds the same business day during Beta with plans for 24/7 real-time loading coming soon! Requests submitted after 12:00 PM (MST) or on a weekend or evening will be processed the next business day.
Click here to view our transaction fees.
As our volume increases our trading fees will go down.
The fees we currently charge allow us to provide you the following:
By supporting VirtEx you are helping to make the exchange better for all Canadians and with enough trading volume you can get down to 0.5% fees.
We are a true exchange with buy and sell prices that can change every second, the Open Trades shown on the top of our home page will always show you a live view of our current prices. You can go to our YouTube channel to watch our trading video.
Once the funds are in your account:
If you want to get filled on buy orders enter a higher Max CAD/BTC than what is shown on the trading screen, our exchange software will always fill you at the best prices. For example if you want to buy 100 BTC at the price of $20.00 and there is only 1 BTC available at that price, you can enter a higher price of $21.00 in Max CAD/BTC on the trade order and our exchange will fill your 1st BTC at $20.00 and the other 99 at the best prices we can find up to and not exceeding $21.00. This same logic holds true for selling and entering a lower price than market.
Daily means the last rolling 24 hour period, the same hold true for weekly, it is the last 7 days.
The first number shows how many BTC are remaining for buy or sell at the price specified, the second number is the total amount of the original order. For example if you see 5.0000/7.0000 on the Buying BTC site this means that originally someone wanted to buy 7.0000 BTC at the price shown and a seller sold them 2 BTC resulting in a partial fill with 5 remaining BTC still wanting to buy at the price specified. The value you see is the current remaining price multiplied by the price.
Yes, we limit amounts and frequency of trades.
The best and lowest cost way to deposit funds in Canada is through online bill payment. We encourage you to use that method as it is only $5. Our payment providers support all major banks for online bill payment, if a bank is not supported please submit a support ticket with the name of your bank and we will have it added.